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Instructions on the right of withdrawal for consumers regarding the delivery of digital content that is not delivered on a physical data carrier (e.g. e-book, software download).
A consumer is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor his self-employed professional activity.
Right of revocation
You have the right to revoke this contract within fourteen days without giving reasons. The revocation period shall be fourteen days from the date of conclusion of the contract. In order to exercise your right of revocation, you must inform us ([insert: Name / company, address of the revocation addressee, telephone number, e-mail address and, if available, the fax number. You may also use the shortcode for this purpose, and store the address in settings DE]) to inform us of your decision to revoke this Agreement by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You can use the attached sample revocation form, which is not mandatory. In order to comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund.
Sample Withdrawal Form
(If you want to cancel the contract, please fill out this form and send it back.)
– To [Insert: Name / company, address of the revocation addressee, e-mail address and, if available, fax number]:
– I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following services (*)
– Ordered on (*)/received on (*)
– Name(s) of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only for paper communication)
(*) Delete as appropriate.
Exclusion or premature expiry of the right of revocation
The right of withdrawal does not apply to contracts for the supply of digital content which are not prefabricated and for the production of which an individual selection or provision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of revocation shall expire prematurely if we have only begun to execute the contract after you have given your express consent and at the same time confirmed your knowledge that you will lose your right of revocation with the commencement of performance of the contract on our part. We point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.